Customer Care Testimonials
“The session I had with Cynthia was one of the most professional and informative
sessions I have had with ActSoft. Cynthia took her time explaining this which were
new to me, was willing to answer questions, and understood the areas which I was
already proficient with in order to keep the training flowing.”
— Nicole Fuentes
Riddford Roofing Company
3/6/2009
“My name is Ed Gray. I am a T-Mobile account exec. I had the pleasure of receiving
training on Comet Tracker from Cynthia Johnson. She was extremely knowledgeable,
personable and professional. Cynthia exceeded my expectations and represents Actsoft
well. I felt better about Actsoft and Comet Tracker after my WebEx training with
Ms. Johnson.
Just wanted to let you know that Actsoft is being represented well through Ms. Johnson.
Sincerely,”
— Ed Gray
Major Accounts Executive
3/27/2009
“Folks,
I have been with Denman & Davis for 10 years and as Director of Operations, I’m
involved with all new and old programs for all of our locations company wide. I
would like to pass on to you my thanks regarding the attention and professional
service that I and my staff have received from your “Product Implementation Specialist”
Eboni Matthews.
Not only was she professional and courteous; she truly performed above any expectations
that we would have expected. We have had three different set up appointments thus
far. In each one she displayed thoroughness, expertise, and an extremely pleasant
disposition which in my eyes is the most important. Ms. Matthews would be a great
example of the type of employee that Denman & Davis would search for and hire for
our companies needs.
Thank you again, ”
— Dan Consiglio
3/27/2009
Subject: excellent customer service
“Mr. Hall,
I wanted to take a couple of moments to complement you on one of your employees.
Darlene Johnson went out of her way to be helpful in the past with the installation
of my new comet tracker when our IT department wanted to get my comet tracker on
the server with several other departments.
I have been using your software for as long as we have had the account 2397. I love
to show people new things when they have an interest and am quick to notice when
they don't. For example: I am excited about comet tracker and want to show everyone
how to work it but they want me to do it for them. I also ask a lot of questions
one right after another which can be difficult for even the best customer service
people.
Darlene Johnson has shown an interest in helping me learn what I wanted to learn
since the first day that I spoke with her. At least that is my perception, she could
be an academy award winning actress but then she would be rich and famous which
she is not. She has been professional, suffered my jokes and exceeded my expectations
on more than one occasion.
I am the transportation manager here at Goodwill-Suncoast and have been with the
organization for 20 years. I have dealt with sales people, donors, drivers, store
managers, you name it. Darlene is the first person besides my boss, Kym Bandy who
answered my questions enthusiastically. I kid you not, she exceeded my expectations
yesterday and solved a problem that would have taken me months to do.
Thank you,”
— Debby Hagen
3/18/09
“Kyle/Scotty,
I wanted to personally congratulate you on hiring such an outstanding Comet Tracker
technician! I have worked with many over the years and Matt is committed, knowledgeable
and patient.
Today one of BDS' most elderly drivers lost Comet Tracker on his i355. I soon called
on Matt to resend the application. We discussed the situation briefly and he offered
to conference in the elderly driver in order to help download the application. This
was 10 minutes before he was to end his day at Actsoft.
I could not have navigated some of the process without Matt's assistance. What took
Matt thirty minutes to complete would have been another hour or more for me. In
total, I spent two hours working with this kindly driver that did not grow up with
a TV remote control least of all a computer. Matt made my day by taking control
and patiently maneuvering our driver through the prompts.
Matt is a rare commodity taking both ownership and pride in his work. What a great
reflection on Actsoft as a company! If ever Matt should decide to change careers
and would not mind moving to Texas, he would be a welcome addition to the BDS staff.
Hiring the right person for the job is always a challenge and it is my pleasure
to admire your choice.
Best regards,”
— Kathryn Wright
Vice President
Business Delivery Systems, Inc.