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Founder & CEO
Tom Mitchell is Founder and Chief Executive Officer of Actsoft, Inc. Prior to starting
Actsoft, Tom spent 12 years with Lincoln Property Company, gradually rising to the
position of Vice President and Southeast Division Controller. During his tenure
with LPC, he designed and implemented a number of computer automation projects.
He was the first to introduce computers to apartment sites so the company could
better manage their leasing business.
Mr. Mitchell started Actsoft in 1996 as a custom software development company, seeking
a niche market to penetrate. Quickly Actsoft seized an opportunity in the transportation
industry, servicing same-day delivery companies. Tom has diligently sought and positioned
strategic professionals within his organization to ensure that the very best experience
is had by customers, partners and employees alike. Over ten years into the journey,
Actsoft now boasts approximately 120 employees.
Mr. Mitchell is a high honors graduate of the University of Florida with a degree
in Building Construction.
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Vice President Of Operations
An integral component of the leadership team, Eric Rabinovitz has been with Actsoft
for over 6 years. As National Sales Director he was responsible for building the
Actsoft sales team from three to thirty reps, making it one of the largest and most
successful sales forces in the industry. In November of 2008 Eric made the move
to Vice President of Operations, primarily to help guide the company’s products
and customer experience. Eric provides executive oversight to six of the company’s
divisions. His duties include product design, product management, software development,
quality assurance, customer care, strategic accounts and marketing.
With a passion for user interface and customer experience, Eric is a true student
of the Mobile Resource Management industry. He thrives on innovations that will
help to streamline the way today’s businesses handle their mobile assets. Furthermore,
Eric is a strong believer in “Raving Fan” customer service and is dedicated to delivering
a positive return on investment for all of Actsoft’s clients.
He attributes much of his success to having the privilege of working with a talented
and dedicated staff. Eric holds a BS in Finance from The University of Massachusetts.
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Executive Vice President
Mr. Thigpen has over 20 years of experience in the wireless telecommunications industry,
having built and launched entire wireless networks from the ground up. Currently,
Kevin is the Vice President Business Development for Actsoft, Inc.
At his previous position, Kevin worked directly with the lead investor to start
the company and launch the company's GPS and Location Based Services (LBS) wireless
business solutions. He successfully negotiated strategic agreements with Sprint/Nextel
and other key business partners to deploy GPS applications across the United States.
Kevin helped position the company to be aquired by Actsoft in 2006.
At Boston Communications Group (BCGI), he served as Vice President and General Manager
of the Prepaid Wireless Services Division. Under his leadership and strategic direction,
BCGI's prepaid wireless business surpassed two million subscribers in North America.
In 1999, Intele-Card News Magazine named Kevin one of the industry's "Top 25 Most
Influential People in Prepaid".
Kevin started his career in 1987 with GTE where he held a variety of positions in
sales, marketing, distribution, operations and general management in several key
regions. During his career at GTE, Kevin earned many different awards and recognition
for his performance. He consistently exceeded his objectives for sales, revenue
contribution, net growth and performance against budget. Mr. Thigpen was a member
of several GTE company-wide leadership teams, including GTE's Workforce Diversity
Program and he served as an Advisor to the Culture Steering Committee. He also represented
GTE as a member of the LEAD Board of Directors. Prior to leaving GTE, Mr. Thigpen
was responsible for GTE's first commercial launch of Personal Communications Services
(PCS) and the CDMA digital wireless network in the Cincinnati-Dayton Major Trading
Area (MTA).
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Director of Marketing
Jill brings over 20 years of advertising, marketing and public relations experience
to the Actsoft team.
After serving in the United States Air Force, she then served as a civilian Marketing
Director at RAF Alconbury and RAF Mildenhall in the United Kingdom, Eglin Air Force
Base, Florida and Howard Air Force Base, Panama. As Vice President of Marketing
for Community Bank in Little Rock she managed the internal and external communication
efforts that facilitated a successful $1.6 billion merger between Arkansas’ three
premier privately held banks. At Alltel Corporation, Jill managed the product development
and nationwide deployment of “U” Prepaid. Most recently she was Director of Sales
and subsequently Marketing Director for Harte-Hanks Shopper Division.
Jill holds a B.A. from Hartwick College and an M.S. from Troy State University.
She resides in Actsoft’s hometown of Tampa.
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Director of Development
Dmitri joined the Actsoft team as a Software Developer in 1999 with an already impressive
portfolio. He was an original member of the Comet Tracker design team – Actsoft’s
flagship product. Ten years later as Director of Development, Dmitri leads
the ongoing development process as a System Architect and leader. He is an integral
component of Actsoft’s constant evolution to meet ever-changing market demands.
Dmitri holds a Masters Degree in Computer Science and has received MCPD and MCITP
certificates. He resides in Actsoft’s hometown of Tampa.
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Director of Product Design / Quality Assurance
Trent brings 15 years of Transportation and over 5 years Software design experience
to Actsoft.
After attending the University of Iowa, he was one of Actsoft’s first customers
while working as a dispatcher for a same-day delivery company in the Seattle area.
During his time in the small-medium freight business, Trent designed and deployed
many of the core features still in the Actsoft products today. He joined Actsoft
in 2003 as the Product Manager for the Comet Tracker Suite of software.
Trent has retired from the US Army after serving a tour of duty in Iraq. He resides
in Tampa, Fl.
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Vice President of Sales
With over 10 years experience in the wireless communications industry, Michael has
interacted one-on-one with hundreds of businesses. He brings to the Actsoft team
a wealth of knowledge, inherent in someone who has taken the time to understand
how different businesses utilize wireless technology to extract the most benefits.
After starting his career in the St. Louis market in sales, Michael quickly moved
up to sales and operations management. He then moved to Chicago to run another business-to-business
wireless sales organization. Throughout his tenure, he has successfully worked with
his teams to leverage wireless phones toward providing effective solutions. In 2006,
Michael came to Actsoft to lead the Midwest market and in 2008 moved to the headquarters
in Tampa, FL with the goal of providing maximum value and ease of use to all of
Actsoft’s clients.
Michael believes strongly in the product. He says “I have seen what the Actsoft’s
solution can do for a business. When clients implement our software, they truly
have a more efficient operation that enables them to be industry leaders and rise
above their competition.”
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Director of Customer Care Services
Hired in 2007 as Director of Customer Care, Scotty is responsible for all facets
of Actsoft’s Customer Care Department. He offers a motivational and supportive management
style while expecting only the very best from his staff. A Customer service veteran,
Scotty understands the world of Customer Service after accumulating over 20 years
of experience working with customers in Retail, Technical Operations, Sales/Marketing,
and Call Center environments.
He comes to Actsoft after serving 14 years with Catalina Marketing, having most
recently held the position of Director of Customer Product Support. Prior to that,
he served as the Retail Operations Manager for the Midwest Region (Chicago) and
Senior Field Service Technician (Atlanta). Throughout these periods of constant
change, he continually standardized and improved customer care processes and service
level agreements. Before Catalina, he spent 6 years working for a major retail grocery
chain in Georgia (Bruno’s) managing their headquarters retail store. Scotty has
a unique perspective of how the company can best serve its clients based on his
long and varied experience.
His three cornerstones for building team performance is Focus, Accountability, and
Cohesiveness, which will help in meeting their company mission of Building Relationships.
Creating Solutions. Delivering Results. Worldwide. Scotty earned his Bachelor of
Science in Management Information system from Savannah State University.
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Regional Sales Director
Denis brings over 10 years of management experience to the Actsoft team.
After managing high end restaurants in Boston for 5 years, Denis began his career
with Actsoft as an Area Sales Manager in the New England Market. He built that market
from the ground up, producing over 10,000 units in his first 3 years, securing it
as one of Actsoft’s strongest territories. Denis was subsequently promoted to Northeast
District Sales Manager, where he managed Area Sales Managers from Maine to Virginia.
He has consistently improved Actsoft’s sales and penetration in Boston, New York,
Philadelphia and Washington, DC. Denis assumed his present role as the Regional
Sales Director for the eastern United States in November 08’, managing 11 strategic
markets. He is currently in his 5th year with Actsoft.
Denis holds a B.S. in Management from the University of Massachusetts, Amherst.
He resides just outside of Boston.
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Regional Sales Director
John Hettish is an experienced sales leader, consultant and global account manager
with over 20 years of achievement in the hi-tech and telecom industries. His responsibilities
have included in-depth work with many large U.S. telecoms in the areas of software,
outsourcing, consulting and custom solutions. In his role as Director, Western Regional
Sales, John is responsible for leading Actsoft’s sales organization in the western
U.S.
John began his career in 1985 with GTE where he established and managed the customer
billing and revenue assurance functions at the commercial launch of GTE’s cellular
network. John joined EDS’ Wireless Telecom business unit in 1990 as a Regional Director,
with responsibility for sales and support of EDS’ telecom solutions to major wireless
operators. In 1996, John was named Vice President of U. S. Sales & Marketing at
Boston Communications Group, Inc. (BCGI), a provider of outsourced telecom customer
care and billing solutions. John joined KPMG Consulting as a Senior Manager in 1999
where his OSS/BSS and CRM domain expertise contributed to the growth and delivery
success of the firm’s telecom practice.
Searching for seasoned telecom managers for the newly created position of Client
Executive - Strategic Accounts, Sprint recruited John into this position at the
start of 2003. In late 2006, John accepted the position of Regional Sales Director
with Knova Software, a privately held start-up provider of on-demand enterprise
knowledge management software to Fortune 1000 companies.
John is a graduate of Duquesne University in Pittsburgh, PA and holds a B.S. in
Business Administration. He serves as a Director on the Duquesne University Cali
Orphanage Fund, and is actively involved in several local volunteer organizations.
John and his wife Bridget currently reside in McKinney, TX with their two children,
Sarah and Brian.
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