Significantly reduce operating costs. Increase employee productivity.
Improve customer relationships.
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- Send and receive accurate, up-to-the-minute, updates and changes
- Eliminate wasted time and unnecessary trips to the office
- Accurately record data and control inventory
- Provide workers with a greater sense of accountability
- Reduce paperwork
- Panic button notifies office immediately in case of emergency or dangerous
situation
- Focus on servicing customers in a timely and efficient manner
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- Quickly assign jobs to the right resource, with the right equipment, to the right location, at the right time... and know the impact to the currently assigned schedule
- Know where your vehicles and technicians are at all times
- Route optimization and mileage verification reduce mileage costs
- Eliminate errors and payroll hassles – integrates with over 150 different payroll systems
- Track progress against an approved schedule
- Receive GPS location updates and alerts (Speed, stops, etc.) on worldwide streaming maps
- Improve cash flow by accelerating billing cycles
- Reduce the burden and cost of manual processes
- Mitigate risk with automatic alerts if resources or critical jobs fall behind schedule
- Be immediately informed when there is an emergency
- Easy-to-use client and web based management tools integrate with existing systems
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- Reduce response times in critical situations
- Improve customer satisfaction with automated service call status updates
- Match technician’s skills and equipment with job requirements
- Verify job completed – time, date and location stamped
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Bottom Line
In business there are only three ways to make money. INCREASE SALES, REDUCE COST,
and RETAIN CUSTOMERS. Actsoft gives you to tools to do all three.
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Calculate Your Return on Investment
Pre-calculated assumptions based on – Making Money
via Mobile Field Services. Aberdeen Group July 2007.
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AAA of Alabama — Increasing Installs and Improving Member
Service
Company Profile
 AAA is North America’s
largest motoring and leisure travel organization. Founded in 1902 they have been
a leader and advocate for the safety and security of all travelers. As a part of
this dedicated team, AAA of Alabama sought to raise the bar even higher with Actsoft’s
Comet Tracker.

Challenges
AAA of Alabama maintains approximately 24-30 different battery models. With this
variety, it is important to be able to identify which models are in low supply,
so that they can reorder accordingly. Because the inventory of batteries within
each truck was not accurately maintained, it caused longer wait times for the members,
which resulted in higher service costs. Additionally, the missed installs due to
lack of supply was hurting the contractor’s bottom line. Each battery replacement
yields a profit. Prior to developing a solution, contractors had no method of monitoring
the loss of revenue and simply weren’t able to see why their lack of an inventory
system was costing them money.
A final concern was the 90-120 day battery life cycle. If the battery exceeded its
expiration, they couldn’t install it in a member’s car and were forced to absorb
the costs of the battery. AAA needed a way for providers to monitor each battery
for freshness and rotate them in a timely fashion.
Benefits
Actsoft was able to help by developing a program that was complex enough to handle
the job but hassle-free enough for field implementation. Comet Mobile Inventory
or Battery Inventory Manager (BIM), as AAA of Alabama calls it, is now a new product
offered by Actsoft. The program was specially tailored for AAA’s battery inventory,
as the job required, yet the software can manage mobile inventory in any company.
BIM streamlines information gathered in the field, via mobile handsets, and updates
inventory accounting. Rich in features, BIM has been able to address the concerns
of AAA of Alabama, saving their contractors time and helping them capture additional
revenue.
“Since introducing the Actsoft program to our company, keeping(up -to-date) inventory
has been a breeze.”
— Mike Dellasandro, Transportation Supervisor
Arab Pest Control — Questions About Service Are No Longer
Bugging This Company
Company Profile
 ARAB Pest Control is
a service company that has been in business since 1929. They operate branches throughout
the United States and service both residential and commercial customers. Their Evansville
branch has been in business since 1965 and has approximately 11 mobile workers.
On any given day, ARAB Pest Control makes 10-12 client stops and takes a tremendous
amount of pride in customer service. The name Arab Pest is viewed as a standard
of excellence and the Evansville branch sought new ways to uphold this level of
service.

Challenges
Before learning about Comet Tracker, ARAB Pest Control had challenges fulfilling
their goal of providing outstanding customer service. Too often, accounts receivable
met payment refusal based on the perception that minimal (or no) time was spent
on site. ARAB Pest Control had no way of verifying the actual time spent per client.
Often, services occur when the customer is not present, so it was important to have
proof.
If a solution were in place to clearly validate the time on site, these issues could
be resolved quicker and with less finger pointing.
Accounts receivable also faced challenges in field data collection, most specifically
the time it took to translate into existing systems. Additionally, ARAB Pest Control
needed to know where their technicians were so that they could dispatch the closest
truck to a job, and what and their driving speeds were, to satisfy safety and fuel
consumption concerns.
Benefits
Comet tracker is a staple in ARAB Pest Control’s success in achieving the high levels
of customer service they desired. Using Comet Tracker, they can provide accurate
reports of stop time and easily resolve disputes. By utilizing the “Closest To”
feature, ARAB Pest Control can provide prompt responses to urgent client calls by
sending the closest technician to the job. This eliminates unnecessary travel and
fuel costs. Speeding disputes have also been resolved using the data provided by
Comet Tracker in the individual tracking reports.
ARAB Pest Control has experienced an immeasurable boost in the quality of their
customer relations, reduced unnecessary travel and decreased hefty fuel expenses.
“[Comet Tracker] is insurance for our reputation and safety.”
— Jerry Ranks, Transportation Supervisor
Moores Refrigeration — Comet Tracker Keeps Employees
Hone
Company Profile
Moore’s refrigeration is a locally owned and operated HVAC contractor that provides
state of the art services such as repair, installation and chimney sweeping to businesses
and residents of Harvest, Alabama. With more than 34 years of experience, Moore’s
objective was to improve work flow, hold employees accountable and improve customer
service.

Challenges
Moore’s refrigeration had no way of knowing employees’ whereabouts during work hours.
This caused a problem when Moore’s needed to decipher who would be the best person
to route to which job. Additionally, there was no way to verify if the company’s
vehicles were being used for other than company business, because employees took
the vehicles home with them.
Moore’s needed a proven solution that could improve customer service, improve daily
work flow and hold employees accountable for the use of company assets.
Benefits
Comet Tracker by Actsoft was a solution that met all of their needs. From dispatching
work orders to basic vehicle location, the robust Comet Tracker application was
the ideal product for efficient mobile field force automation. Moore’s chose to
use the Comet Tracker application on handsets that were mounted in their vehicles.
By doing so, they have increased productivity by assigning jobs to the closest worker
and now they can view the location of their entire workforce at any given time.
Moore’s has also increased their customer service by reducing their customers’ wait
time. Vehicle speed is monitored daily by using the Comet Tracker dashboard and
speed reports insure safety. A report is generated every Monday to verify the use
of vehicles over the weekend. The “Closest to” feature is invaluable for day-to-day
operations, which they use to find the closest worker to a specific job, which ultimately
reduces mileage and fuel costs.
By utilizing all of the Comet Tracker features, Moore’s Refrigeration has experienced
a decrease of fuel costs, payroll and overall operating expenses.
“We saw a 50% reduction in fuel costs of our fleet in the first month. This savings
alone has easily paid for the Comet Tracker system and much more.”
— Lori Johnson, Office Manager
JAN-PRO Commercial Cleaning — Cleaning Up The Bottom
Line
Company Profile
 JAN-PRO Commercial Cleaning
offers a professional touch to the cleaning industry by providing customers with
well-trained franchise business owners who focus on customer appreciation and possess
the attitude, desire and determination to maintain superior quality cleaning. For
the past 5 years, JAN-PRO has been recognized as an emerging brand in Entrepreneur
Magazine’s annual 500 franchise ranking.
Additionally, they were ranked number 1 in franchise growth in 2006 and number 15
in the top 100 franchises overall. Their goal is to provide the highest quality,
the most up to date cleaning service and the very best prices. The company tailors
each cleaning program to meet the customer’s needs assuring the best value for the
money. The customers pay only for the cleaning services they want.
Challenges
JAN-PRO had no way of knowing where their workers were at any given time. Moreover
there was no way of identifying the best person for a specific job without knowing
each worker’s geographical location. It was difficult to verify appointments and
work that needed to be performed.
Benefits
 Jan-Pro chose Actsoft’s
Comet Tracker due to the fact that the application is used right on their mobile
handsets. They were also able to export data from Comet Tracker to their back-end
Order Entry and CRM system. The data from Comet Tracker is now helping with route
optimization and directions, which saves time, fuel and wear & tear on the their
vehicles.
They also import orders from custom built internal software to dispatch to drivers
using Comet Tracker. The drivers get the orders via their handsets with all the
relevant information including order number, due date, customer addresses etc. They
can transmit back to the office once orders are completed. The administrators rely
on Comet Tracker and the dispatcher to make decisions on job assignments as well
as set the expectations of the customers.
Additionally, they use mileage reports to calculate expenses, location reports to
make sure the driver was where he or she was supposed to be and speed reports to
make sure the employees are law abiding. The product has helped them control payroll
and provide outstanding customer service making them one of the best in the industry.
“Choosing Comet Tracker by Actsoft was an easy decision.”
— Chuck Pearce, Owner
Halter Tree Service — Going Out On A Limb To Save Costs
Company Profile
Since 1982, Halter Tree Service has worked with government agencies, utility companies,
and homeowners in Indiana. In that time, their business has evolved into a major
contractor for clearing power lines in the state. They currently have a majority
of their workers in the field and travel throughout the state is continuous.

Challenges
Halter Tree Service allowed their employees to take their work trucks home. By doing
so, there was no accountability for the trucks. They were experiencing skyrocketing
fuel costs and were suspicious that use was not directly connected to business.
To correct this, Halter Tree Service investigated their monitoring options with
Comet Tracker.
Benefits
Since deploying the Comet Tracker solution Halter has seen a number of benefits.
They gave the application to their biggest customer, a utility company. By utilizing
the “Closest To” feature, the dispatcher can identify a Halter truck in an area
where a power line is down and communicate with the truck directly. This has increased
efficiency and enhanced customer service, which has in turn allowed Halter Tree
Service to double the amount of guaranteed business and double their fleet.
Additionally, by tracking their trucks on nights and weekends, Halter has been able
to identify and curtail non-business truck use, which cut their fuel cost from $15K
per month to just under $13K…a savings of over 15%...or approximately $25,000 a
year.
“We had no idea what was going on with those trucks when they weren’t on the clock.
There were stories about family road trips and side jobs. Our employees had fuel
cards and the costs were getting out of hand.”
— Zach Halter, Owner
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