Calculate Your Return on Investment
Pre-calculated assumptions based on – Making Money
via Mobile Field Services. Aberdeen Group July 2007.
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Geisinger Health Systems — Improving Efficiency and
Driver Management
Company Profile
 As a highly rated health
care company, Geisinger Health Systems has been in business for more than 60 years
and employs thousands. In an effort to provide quality health care for the rural
northeastern United States, Geisinger is committed to the education of future care
givers and provides lifelong learning opportunities for the Geisinger team.
Challenges
Terri Leberfinger, Team Leader of Transport Logistics, needed a solution that would
improve efficiency and driver management. It was important to Geisinger to track
the whereabouts of their drivers in relation to any given pickup or delivery point.
Additionally, there was a need for a way to guarantee that the driver received their
dispatched jobs on a timely manner.
Benefits
Geisinger uses Comet Tracker’s dispatch feature to manage jobs for their drivers.
The lab person in charge of the couriers can easily and efficiently manage jobs
by viewing their status on his computer. This tool helps to deliver more accurate
information to customers in case of a pick-up or drop-off delay. Geisinger feels
that one of Comet Tracker’s features, “Breadcrumb Trail”, is truly invaluable. The
ability to see travel history on the map helps the company determine if the couriers
were where they were supposed to be during work hours. Other management tools like
directions and route optimization are being used to ensure their business runs most
efficiently.
- Reduced phone calls - orders are dispatched directly to the couriers in writing.
- Improved efficiency by streamlining business flow through order entry dispatch module.
- Enhanced customer service - greatly reducing the number of missed pickups.
- Increased productivity.
- Improved overall communication.
- Ease of managing overall day-to-day activities
“Comet Tracker is an extremely valuable tool and the service representatives are
very helpful”
— Terri Leberfinger, Team Leader of Transport Logistics
Neighborhood Health Care — Breathing Life Into Customer
Service
Company Profile
Neighborhood Health Care is very dedicated to their customers. Their employees daily
travel to customer’s homes assisting with health care needs. The company has been
in business for 11 years in the Harlingen, Texas area. They are licensed, certified
and offer assistance to their customers in English and Spanish. Neighborhood Health
Care supports general nursing care, physical therapy and home health aid, just to
mention a few of their services.
Challenges
 Neighborhood Health
Care was facing issues with employees who used beepers to communicate. The field
professionals were delayed in response times. The company needed a way to track
their employees, get an immediate response, and know where the employee was truly
located so they could accurately assess which employees were available and closest
to the customer in need.
Benefits
This company was impressed with the fact that Actsoft used the GPS system on the
phone to track their employees. With Comet Tracker Lite, a version of Comet Tracker,
users can track their employees without an application actually installed on the
phone. This is beneficial because there is no interference at the customer’s home
while the employee is assisting with their needs.
Neighborhood Health Care now has a quicker response time by being able to route
the closest person to their customer via phone. This feature has also enabled them
to experience fuel savings and lower maintenance costs due to unnecessary wear and
tear on their vehicles. Steve Womack said that Comet Tracker Lite was a “good solution”
for their needs. The use of the product has definitely had a return on the Investment.
“If you have 15-16 users making $16,000-$100,000 a year, and you can save time for
each one, even a 2% return is a benefit.”
— Steve Womack, Neighborhood Health Care
Quest Diagnostics — Increasing Productivity And Decreasing
Costs
Company Profile
 Quest Diagnostics is
the nation’s leading provider of diagnostic testing, information and services. Their
customers include patients, physicians, hospitals, private employers and government
agencies. Quest Diagnostics has over 30 regional medical laboratories in the US,
UK and Mexico, over 2,000 patient service centers and over 41,000 employees. The
Cambridge, Massachusetts location services the New England area with the exception
of Connecticut by utilizing Actsoft’s Comet Tracker mobile management product. This
location has been in business over 30 years and currently has approximately 950
employees.
Challenges
Before using Comet Tracker, Quest Diagnostics had no way of knowing the location
of their drivers. Due to the importance of accuracy and timeliness in their line
of work, it is vital to know where their workers are at times. Therefore, Quest
Diagnostics made a decision to purchase a seamless mobile management solution that
delivers accurate results, while still providing them with a significant Return
on Investment (ROI). Therefore, they came to Actsoft for their flagship product:
Comet Tracker.
Benefits
Scott Dearman, Logistics Specialist stated, “Comet Tracker has allowed us to determine
the arrival, departure, and length of time our drivers have been at a location.”
He continues explaining that Comet Tracker has saved the company a significant amount
of money in gas by being able to map the quickest route from point A to point B
and determine which driver is the closest. In addition, when Quest Diagnostics is
using Comet Tracker to clock their drivers in and out they are able to save money
with payroll because the worker’s time is stamped accurately (no estimate from the
driver) with time, date and location.
Quest Diagnostics is extremely pleased with the purchase of Comet Tracker.
“I know that we have gotten a wonderful return on our investment. Comet Tracker
does exactly what we need it to do.”
— Scott Dearman, Quest Diagnostics
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