It’s that time again! We just rolled out an update to Encore with some new features to help make your experience even better than it already has been. In this blog post, we’re going to discuss the new Customer Usage Reports. (Stay tuned for future posts in which we’ll break down the rest of the updates.)
Now, our customers can get a better idea of just how their company is using our software. These reports can review either a week’s or month’s worth of data and, like our other reports, you can schedule them in advance or run them on the fly. Learn just how many active users you have, the number of forms that have been submitted, orders that were created, the total trips taken, and more!
So, how is this useful to you? When you know exactly how you and your team are using our software, you can make sure that you’re taking advantage of the full spectrum of capabilities Encore delivers and not letting some fall to the wayside. Those underutilized features could very well be costing you in productivity and efficiency, which quickly translates into lost revenue.
Furthermore, pulling this information regularly is the best way to ensure that your company is using the software consistently. If you’re constantly seeing a disconnect, week over week (or month over month), you’re better equipped to figure out the proverbial wrench in the gears and take the proper course of action so everyone gets back on the same page.
By taking advantage of this helpful new feature, the end result is an even more productive and accountable team, which leads to an improved company image and increased revenue for you.
If you have any questions about this new functionality and how you can take advantage of it, please don’t hesitate to reach out. Our experts are standing by to help you make the most of our software.
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