Actsoft, Inc. (“Actsoft” or “we”) recognizes that its subscribers (“subscriber”, “user”, or “you”) are concerned about how the information they provide Actsoft will be used. Actsoft will be the sole owner of the information collected on our web site (the “Site”) or otherwise, and we will not sell, share, or rent this information to others, except as necessary to service our subscribers’ accounts. The means by which information is collected, and the respective uses of that information, are described in the following paragraphs:
In order to use our Site to subscribe for and/or use our services (the “Services”), a subscriber must first register with us by completing the registration form. During registration a user is required to give standard information such as, address, phone number, fax number, email address, mailing address and type of business. This information is used by Actsoft to identify the user as a potential subscriber and assign an Actsoft account number to the subscriber. It is optional for the user to provide certain information (such as fax numbers), but encouraged so we have additional means to contact the subscriber if necessary. If you are subscribing for our Services through your equipment carrier, we require information such as your carrier account number and the name of your carrier account representative. If you are subscribing for the Services directly through us, we may request information regarding your billing address (if different from the registration address) and financial information (like credit card number and expiration date). This information is used for billing purposes. To the extent necessary, this information is provided to credit card processing companies and other third parties whose services may be necessary to process your payment. Through the registration process, we also request information to assist us in providing our Services to you, such as your business objectives as they pertain
to the Services for which you are subscribing.
2. Use of the Services
When using our Services, the subscriber will provide a variety of information to us, which may include employee numbers, job numbers, start and stop dates and times, quantities and descriptions of certain items being tracked, and vehicle information. Further, in providing our Services, we may record subscriber inquiries and the information provided by us to the subscriber. We may also track and use subscriber information requests for the purpose of providing additional information that might be of interest to our subscribers.
4. Log Files
We use IP addresses to analyze trends, administer the Site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
We may from time to time share aggregated demographic information with our business technology partners. This is not linked to any personal information that can identify any individual user. We may use a credit card or payment processing company to bill subscribers for services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. We may partner with another party to provide specific products or services, such as when we partner with your equipment carrier in connection with our provision of the Services. When the subscriber purchases these third party products or services, we will share names or other contact information that is necessary for the third party to complete the order. These parties are not allowed to use personally identifiable information except for the purpose of completing the order.
This Site may from time to time contain links to other sites. Please be aware that Actsoft is not responsible for the privacy practices of such other sites and this
privacy statement applies solely to information collected by our Site. We encourage our users to be aware when they leave our Site and to read the privacy statements of each and every site that collects personally identifiable information.
From time-to-time our Site may request information from users in the form of a survey. Participation in any survey is completely voluntary and the user, therefore, has a choice whether or not to disclose this information. If the survey question relates to our Services, the survey information will be used only for the purposes of monitoring or improving the use and satisfaction of the Services. Your survey response will be reflected in the survey results, but will never be provided to a third party in a manner which links your vote with your personally identifiable information.
Actsoft takes every precaution to protect our users’ information. When users submit personal information via the Site, your information is protected both online and off-line. For example, when our registration form asks users to enter personal information (such as address or telephone number) that information is encrypted and is protected with one of the best encryption software products in the industry – Secure Sockets Layer (SSL). While on a secure page, such as our registration form, the lock icon on the bottom of Web browsers such as Google Chrome, Microsoft Internet Explorer, and Mozilla Firefox becomes locked, as opposed to un-locked, or open, when you are just surfing.
While we use SSL encryption to protect personal information online, we also take steps to protect user-information off-line. All of our users’ information is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a subscriber service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, all employees are kept up-to-date on our security and privacy practices. Any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our subscribers’ information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment.
9. Supplementation of Information
In order for this Site to properly fulfill its obligation to our subscribers, it may be necessary for us to supplement the information we receive with information
from third party sources. For example, to determine if our subscribers qualify for available credit, we may use their name and social security number to request a
credit report. Once we determine a user’s credit-worthiness, this document is destroyed.
10. Special Offers
We send all new subscribers a welcoming email with their account number and password. Established subscribers will occasionally receive information on products, special deals, and company news. These offers may be made via email, regular mail, text message or telephone. Out of respect for the privacy of our users, we present the option to not receive these types of communications. Please see our choice and opt-out policy below.
11. Site and Service Updates
We may also send the user periodic updates relating to material changes in our Site or the Services. Users are not able to un-subscribe from these announcements, which contain important information about the operation of our Site and provision of the Services. We communicate with the user to provide requested Services or in regard to issues relating to their account via email, phone, fax or U.S. Mail.
12. Correction/Updating Personal Information
If a user’s personally identifiable information changes (such as your zip code), or if a user no longer desires to be registered as a user of our Site, we will endeavor to provide a way to correct, update or remove that user’s personal data provided to us. This can usually be done by emailing our subscriber support at
Our subscribers are given the opportunity to ‘opt-out’ of having their information used for purposes not directly related to our Site at the point where we ask for
the information. For example, our registration form has an ‘opt-out’ mechanism so users who buy a Service from us, but do not want any marketing material, can keep their email address off the lists we use for promotional purposes. Subscribers who no longer wish to receive company news or promotional materials may opt-out of receiving these communications by directing a request to unsubscribe to email@example.com.
14. Notification of Changes