New Features Sharpen TeamWherx More Than Before

TRANSMISSION TIMEOUT ALERTS

There are multiple reasons why a device could stop submitting live data. It can be out of network, a user may have logged out, GPS capabilities might have been disabled, power might have been lost, etc. This feature is designed to trigger an alert when a user or vehicle has not submitted a GPS position after a specified period of time.

Use Case

  1. Company ABC is having constant issues with certain mobile users that don’t report locations like the rest of the crew does. In turn, the supervisor created a timeout alert and let it run for two weeks; at the end of this period, they received a scheduled report containing all the triggered alerts and were able to make a technical analysis. Thanks to the Timeout Alerts, they found mobile devices that were wrongly configured, and discovered that one employee that was violating the policy for tracking company-owned phones.
  2. A manufacturing company has asset trackers installed in valuable machinery that send daily locations at approximately the same times each morning. The owner wants to be notified as soon as a device stops transmitting for any reason. They have set up a Timeout Alert to send a notification after 25 hours have passed since the last position received. Once the alert is received, they send someone on-site for inspection.

Benefits

  • Single Sign-On simplifies username and password management for both users and administrators. Users no longer have to keep track of different sets of credentials and can simply remember a single, more complex password.
  • SSO often enables users to just get trusted access to their applications much faster.
  • Customers that already use SSO can benefit with this feature from now on.
  • Users can still access the app using their regular username and password (which is useful for companies that provide access to some of their clients, for example).

Video

Training

Transmission timeout has been added as a new alert type to the Tracking > Alerts section.


Timeout alert creation template.

History timeline showing the alert event.

History details grid showing the alert event.

Alert email notification.

MOBILE APP MODULE SEARCH

Customers have requested the ability to search for a specific module name on their mobile application, and we have listened. A search option has been added to the main screen. This feature will be especially appreciated by companies that have tens or hundreds of modules and need their users to quickly find certain forms.

Video

Training

The new feature is located at the top of the Modules section in the main screen. Once the user taps over the search symbol, the space will change into a search bar, giving the user the option to type keywords. The list of visible modules will be filtered down based on the module’s name.

The image below represents the steps for a mobile user to quickly locate a form containing the word “gas” in its name.

ORDERS GRID FILTER BY START TIME

Some customers have hundreds (or thousands) of orders scheduled for a week and only want their dispatchers to look at orders for a specific day. Filter orders is a new capability within the orders grid. We have started with the ability to filter orders by start time, but in the future, we plan to expand the available options.

Video

Training

The filter has been located next to the search box and users will be able to select a Calculated date (Today, Tomorrow, Yesterday, or This Week) or a Custom dates range. Once turned on, the filter will persist as the user navigates away between pages or signs out.


ENHANCEMENTS

MOBILE APP ORDER NUMBER PREVIEW

A company can have multiple orders assigned to the same client for the same day, making it difficult for mobile users to differentiate one order from another by just looking at the Dispatch screen. To facilitate the process, we have added the order number and reference number to the dispatch preview list in the mobile app.

Benefits

Mobile users will save time, as they will not have to open multiple orders while trying to locate a specific one in the dispatch screen.

Video

Training

The Order # is located bellow the company name, also if the order has a Reference # it will be placed in the last row (right after the address, as depicted below).

ADDITIONAL FIELD TYPES FOR SERVICE FORMS

More field types are available to service forms now. This enhancement allows users to add items during order creation (that they previously could not add before because of field limitations). The fields included are Repeatable, Table, List, Camera and Signature.

Benefits

Dispatchers now have the possibility to send more clear instructions to users in the field, decreasing the time spent in clarifying phone calls.

Use Case

In this scenario, an industrial HVAC company received a request to modify an air conditioning system in a telecommunications room. An estimator using Wireless Forms is sent to the field to collect all the required technical information for the project. Once the engineering department finishes the installation plans, all is ready to send to production. The dispatcher creates a work order that contains a service details form with camera, list, and table fields. At this point, the installer receives the order to their iPad with original images of the workplace, plans, and calculations, as well as a list of materials needed to perform the work.

Video

Training

Go to Administrative > Modules > Dispatching and Edit the module. In Module settings, create a new service type or edit an existing one by adding any of the new field types. After the changes are published, you will be able to create a new order and enter the desired Service details.

The image below illustrates a service form being filled by the dispatcher (containing the camera, list, and table fields).


Mobile app displaying Repeatable and Table fields within the Service details form.

TIMEKEEPING GRID UPGRADE

The timekeeping grid has been upgraded to incorporate more relevant information related to the timekeeping entries. A variety of new columns can be added to the grid, facilitating the timesheet revision prior to approval. This e will be able to see important information (without the need to open each one of the entries).

Video

Training

The fields available to add are general fields (such as user properties) and clock-record—related fields, plus form-specific fields. Users will be able to add fields like Employee Number, Group, Total Hours, Total Break Time, Total Lunch Time, Net Hours, Clock-In Location, Clock-Out Location, Clock-In Geofence, Clock-Out Geofence, and form fields from Clock-In and Clock-Out forms.

Form field types that are not accessible in the grid are: Label, Camera, Signature, Audio, Table, and Repeatable.

Users can easily customize the grid from the columns available.

Timekeeping grid example, with the columns added.