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Encore’s Dispatching Scheduler: The Solution to Work Order Inefficiencies

By |2020-01-23T16:30:55+00:00January 22nd, 2020|Actsoft, Blog, Dispatching, Encore, Field Service|

In one of last week’s blog posts, we discussed some of the difficulties a field service company faced without having a tool to plan out their mobile employees’ work orders in advance. In addition to productivity and brand reputation suffering due to confusions in scheduling, the company was also spending too much money on

How to Establish a Team of Safe Fleet Drivers

By |2020-01-17T20:24:36+00:00January 17th, 2020|Blog, Fleet, Tips|

We’ve talked about ways to help keep your drivers safe on the road when perilous winter conditions introduce hazardous obstacles. But what measures can you take to make sure your drivers know how to stay safe in general? After all, these are people you’re entrusting with your costly vehicles, and who are ostensibly serving

Field Service Scheduling: Dispatchers Hold The Keys To Success

By |2019-05-10T15:54:46+00:00January 15th, 2020|Blog, Dispatching|

In order for a business to be successful, employees need to work together as a unit. For field service companies, the dispatcher plays a vital role, fulfilling customer expectations while monitoring operations and workflow. Dispatchers must respond to critical situations, ensuring that every job site has an available worker and that all units are functioning

How Workforce Productivity Can Suffer Without a Solution for Scheduling

By |2020-01-14T21:56:14+00:00January 14th, 2020|Actsoft, Blog|

For companies with a mobile workforce, coordination and efficient dispatching are key. However, a business’s productivity and finances can both suffer if work orders aren’t scheduled in advance. For example, a field service company experienced multiple issues with their dispatching process, as they didn’t have a way to effectively plan out customer visits by

How to Create Company Culture With a Remote Team

By |2020-01-10T20:58:40+00:00January 10th, 2020|Blog, Office Life, Tips|

Company culture. Historically, it has always been a major component of any place of business. But as the concept of remote, or dispersed, workforces continues to gain in popularity, it begs the question: How does one cultivate that culture when so many members of their team are rarely in the same room at the

Mobile Technology: All Hands On Deck

By |2019-05-10T15:54:56+00:00January 8th, 2020|Blog, Tips|

These days, technology is constantly and quickly changing. Just when you think you have the coolest device ever, an update comes out. Keeping up with current trends can be a challenge, so choosing the best mobile resource management (MRM) solution geared toward your needs can be a daunting task. Just as you want the latest

Ways to Optimize Your Company’s Communication

By |2020-01-07T20:01:36+00:00January 7th, 2020|Actsoft, Blog, Business, Encore|

Communication is essential to good business, and if it’s a skill that’s suffering at your workplace, there are undoubtedly hidden costs that come into play. Poor communication can result in lowered morale at best, and incredibly costly mistakes at worst. In fact, according to The Holmes Report, the total cost of ineffective communication for

California Proposes Electric Fleet Mandate

By |2020-01-10T21:35:12+00:00January 3rd, 2020|Blog, Fleet|

It’s no secret that the hype around electric vehicles has steadily proliferated in recent years. But this is mostly limited to personal vehicles. It still has largely bypassed the fleet industry. There are a number of reasons for this, but mostly it involves the cost to replace an entire fleet of vehicles. Whether you’re

Star Wars and Workforce Management

By |2019-12-20T20:53:55+00:00December 20th, 2019|Blog, GPS Tracking|

If you’re a science fiction fanatic, you undoubtedly know today marks the release of yet another installment in the enduring Star Wars franchise. “Star Wars: The Rise of Skywalker” is the ninth and final film produced in the epic space opera collectively known as The Skywalker Saga, the first of which dates all the

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