Comet Tracker Web Portal:

1. Please hover your mouse over the “Admin” tab until you see a drop down menu and click on, “My Account”   
   
   




2. Once selected, click on the middle tab, “Change Password” to input the new password.
     
   
   




3. If you are unable to change password because you have forgotten it, please contact your Admin System User or go to http://login.actsoft.com/ and click on the “Forgot your password?” link.
     
   
   
4. If you are unable to retrieve your password, please call into our support queue at 813-938-1511 between the hours of 8AM-6PM EST for a password reset.

Comet Tracker Client Software:

1. If you do not know your login credentials, have your Admin System User reset the password for you. If the admin system user is not available, you can try to log in with the default admin system user.
   
   




2. Once logged in, select the “Administration” Tab.
   Please note: It may be under “Management” for older versions).

   
   




3. Under “Administration”, please select “System Users”
   
   




4. Double click on the system user you want to reset the password for.
   
   
5. Click on “Edit” to make changes in the password field, insert the new password and then select the “Save” option to save the changes made.
   
   
6. New password is now set for the system user.

7. If you are still having issues resetting the password, Call into support queue at 813-938-1511 between the hours of 8AM-6PM EST for a password reset.

Android devices

Apple devices

Feature/Flip Phones

Comet Tracker Web Software:

1. Go to Admin > Tracking Users
   
   




2. Double click over the desired user and one of the below screens will open. Just change the desired information and Save.





For a hardmount:







For a mobile device:

Comet Tracker Client Software:

1. Go to Administration > Tracking users (devices).
   
   




2. Double click over the desired user and the Tracking User Details screen will open.





Click on the Edit symbol. Do the desired change and Save.

Orders Not Showing On Handset

One user is not getting their orders:

1. Is the application open and signed into the correct user on the device? Confirm the account number and user number on the Setup/Home screen (Android/iOS respectively) inside the mComet application.
   

2. Is the user clocked in? By default, the user will need to be clocked-in to view the form and order buttons. This setting may have been updated on some users so they can see these buttons without being clocked in.
3. If the above steps do not get that user’s orders to show, please contact Tech Support during our normal business hours for assistance.

Orders Not Showing On Handset

No users are getting their orders:

1. If no users are getting orders, than the issue will most likely be on the server.
2. If order statuses have been updated recently, make sure that the Dispatched status has the ‘Use on Phone’ box checked.
   

3. Restart communication service on the main server machine. Steps below:
   • Right-click the Comet Tracker icon on your desktop and select ‘Open File Location’
   • Locate Config Util

   

   • Right-click on the Config Util and select ‘Run as Administrator’ (this gives us access to restart the Communication Service)
   • Click on ‘Services’ tab
   • Turn on Communication Service if off or right-click and select restart if Communication Service is already running

   

4. If restarting the communication service does not get the orders to show on the devices, then there may be an error in the logs preventing data transmission. Please contact Tech Support during our normal business hours for assistance.

Live View Not Updating

One user not updating on Live View:

1. If only one of your users is not updating on the Live View, it is likely that the user’s device is causing the issue. Please see the troubleshooting steps for a handset (phone or tablet) or hardmount (wired or OBD tracking device)
   No users are updating on Live View:

Live View Not Updating

One user not updating on Live View:

1. If no users are updating on the Live View, there may be a data transmission issue on the server machine.
2. Restart communication service on the main server machine. Steps below:
• Right-click the Comet Tracker icon on your desktop and select ‘Open File Location’
• Locate Config Util



• Right-click on the Config Util and select ‘Run as Administrator’ (this gives us access to restart the Communication Service)
• Click on ‘Services’ tab
• Turn on Communication Service if off or right-click and select restart if Communication Service is already running



3. If restarting the communication service does not get your users to update on the Live View, then there may be an error in the logs preventing data transmission. Please contact Tech Support during our normal business hours.