Install the application via the Google Play Store:
Install the application via the iTunes Store:
If you are still unable to receive notifications, try the following steps to further troubleshoot:
Select TeamWherx. Once selected, make sure "Allow Notifications" is on, as shown. You can also allow the notifications to show in Notification Center, as well as on the Lock Screen.
To troubleshoot devices not tracking, check the following:
If you are not able to log in to the app on their device, check the following:
There are a couple of common scenarios where a customer could be getting an invalid login credentials error message when they attempt to log in to the web portal:
Outside of the above scenarios:
You can find help by selecting the View Tutorials button at the top right area of the website, directly beneath the sign out button.
Alternatively, every area of the site should have its own pop-out help guide directly related to the area of the site being viewed.
For example:(Overview page)
(User Activity page)
You can then select to view "More Information" on that particular section: (This provides a text-based guide to all of the information displayed in the corresponding section.)
(Dispatching Dashboard page)
Or, you can elect to “Watch a video” explaining that particular section. (This provides a video tutorial covering all of the information displayed in the corresponding section.)
If you are having problems with viewing the time entry report from the web portal:
Once you have logged in, click 'Administrative' on the left side of the page.
Once logged into the TeamWherx™ web portal, you are going to look for the 'Administrative' tab and expand the selection.
Once expanded, you will see a selection called 'Users.'
Select 'Users.'
You are now looking at your list of users.
Select the user you are attempting to add a license to by selecting the "Edit" button as shown in the screenshot below.
Once in the edit screen you will see Activate and Manage add-ons.
Expand that field and you will see GPS Tracking.
Select 'Active'
You can also add licenses by going back to the users screen and selecting the "Assign licenses" button.
When you select "Assign licenses" it will take you to a screen with all of your users and the active and GPS license options.
When you check the license, that license is now assigned to that user as shown in the screenshot below.
Go to "Email settings" and verify that the desired email address is in the email list.
When you select to run a report, it will typically open in a new "Report Viewer" window. Because it is in a separate window, make sure your pop-up blockers are turned off.
First, verify the order status by selecting Dispatching > Orders.
If the status is unassigned, click edit to assign the order.
Remember to save before exiting.
The header contains a quick view of orders and their current status. Click a tab to view open or completed orders.
Open will allow you to view orders that have been assigned but not yet completed.
