Select TeamWherx. Once selected, make sure "Allow Notifications" is on, as shown.

You can also allow the notifications to show in Notification Center, as well as on the Lock Screen.

If you are still unable to receive notifications, try the following steps to further troubleshoot:

1. Confirm you are in coverage by opening a browser to check if phone connects to the web.
2. If you are in coverage, return to the application.
3. From the application menu, choose Log Out.
4. On the login screen, enter user password and select Sign In.
5. On the web application, go to Messaging and send a message to your handset.
6. Message should come through as a quick banner along the top of the handset.
7. If notifications are still not being received, from the main screen, tap Menu > Debug Log.
8. Tap Send Log.

2. Check location settings on device to ensure that the app has permissions to use the device hardware.
   
   (Confirm that the location services are on and the mode is set to "High Accuracy.")

2. Confirm that the email address and password entered during login attempt were entered correctly.
3. Use the Forgot password link from the login screen of the device app to reset password.
   
   (On Android devices, confirm that the Location Services are on and the mode is set to "High Accuracy")

1. Determine whether this is affecting all users or specific users.

2. Access the submission history to see if the form submission is completed, pending, failed, or just not showing at all.

If status is completed:

1. Log out to verify app is logged in under the correct user name.
2. Log back in. If user name is correct, send debug log.

If status is "Pending":

1. Ensure network is not the cause. If on mobile data, attempt to access any other website. If it does not load the page, then you have poor/no connection. If on WiFi, turn off the connection and attempt to change the status again. The WiFi may be preventing the change.
2. Test status changes on your personal account. If it does not work from your account either, inform your supervisor of possible feature outage. Refer to supervisor for next steps if this is the case.
3. Try to narrow the cause. If messages or forms are available, send message or form to determine if it relates to orders only.
4. If tracking is enabled, is location history up to date?
5. If statuses are still not changing, obtain logs from the user(s) and inform your supervisor of the possible escalation. Take screenshot of Pending record(s) in the submission history and send them to Actsoft support.

If status is "Failed":

1. Expand the Failed tab and take a screenshot.

On iOS:

• In the Submission History on the device, select the failed entry.
• Select the Server Result tab and either take a screenshot or notate the error.
• Select the Data Sent tab and take a screenshot.

On Android:

• In the Submission History on the device, long press the failed status to open the error. Take a screenshot. (Note: scrolling may be required to view entire error)

2. Test status changes on your personal account. If it does not work from your account either, inform your supervisor of possible feature outage. Refer to supervisor for next steps if this is the case.
3. Try to narrow the cause. If messages or forms are available, send message or form to determine if it relates to orders only.
4. If forms are still not being received, obtain logs from the user(s) and inform your supervisor of the possible escalation. Take screenshot of Failed record(s) in the Submission History and send them to Actsoft support.

1. Determine whether this is affecting all users, or specific users.

2. Access the submission history to see if the form submission is completed, pending, failed, or just not showing at all.

If status is "Completed":

1. Log out to verify app is logged in under the correct user name.
2. Log back in. If user name is correct, send debug log.

If status is "Pending":

1. Open a web browser and search for a page to confirm the device is in coverage.
2. If device is in coverage, try to narrow the cause. If messages or other forms are available, send message or form from the your device to determine if the issue occurs during all submissions. If new submissions remain in Pending, try to submit a form from your personal account. If it does not work from your account either, inform your supervisor of possible feature outage.
3. If forms submit from your account, export the form that is in pending, then import it to your own account. Log in to your account on a device, complete and submit the form. If form gets stuck in pending on your account, this would point to an issue with the form.
4. If form submits from your personal account, continue to try to narrow the issue by verifying the user history is up to date if tracking is enabled.
5. If forms are still not being received, obtain logs from the user(s) and inform your supervisor of the possible escalation.
6. Take screenshot of Pending records and send to Actsoft support.

If status is "Failed":

1. Expand the Failed tab and take a screenshot. Send to Actsoft support.
2. Try to narrow the cause. If messages or other forms are available, send message or form from the user’s device to determine if the issue occurs during all submissions. If new submissions also fail, try to submit a form from your personal account. If it also fails from your account, inform your supervisor of possible feature outage.
3. If forms submit from your account, export the form that is in pending, then import it to your own account. Log in to your account on a device, complete and submit the form. If form gets stuck in pending on your account, this would point to an issue with the form.
4. If forms are still not being received, obtain logs from the user(s) and inform your supervisor of the possible escalation.

There are a couple of common scenarios where
a customer could be getting an invalid login
credentials error message when they attempt to
log in to the web portal:

1. Either the email address and/or password were entered incorrectly. Double check the spelling for each and enter values correctly).
2. The email does not exist in the system as a valid login. (Create a user for that login and assign them a role that gives them access to the web portal).

Outside of the above scenarios:

1. Verify that the email address and password were entered correctly.
2. Verify that the login is valid and is assigned a role that permits you to log in to the web portal. (Administrator or User)
3. Use the Forgot Password link from the login page to reset your password.

You can find help by selecting the View Tutorials button at the top right area of the website, directly beneath the sign out button.

Alternatively, every area of the site should have its own pop-out help guide directly related to the area of the site being viewed.

For example:
(Overview page)

(User Activity page)

You can then select to view "More Information" on that particular section:
(This provides a text-based guide to all of the information displayed in the corresponding section.)

(Dispatching Dashboard page)

Or, you can elect to “Watch a video” explaining that particular section. (This provides a video tutorial covering all of the information displayed in the corresponding section.)

Once you have logged in, click 'Administrative' on the left side of the page.

Once logged into the TeamWherx™ web portal, you are going to look
for the 'Administrative' tab and expand the selection.

Once expanded, you will see a selection called 'Users.'

Select 'Users.'

Once in the edit screen you will see Activate and Manage add-ons.

Expand that field and you will see GPS Tracking.

Select 'Active'

1. Verify in the form’s Entries page to make sure it was submitted and received. Go to Wireless forms > Module > Entries.

3. Check your spam filters or junk email. If you find the email, make sure to set the TeamWherx™ sender email address into your contacts to make sure it is a trusted address.

4. Try using a personal email address outside of your organization like Yahoo or Gmail and verify the emails are being received. If they are, then there must be an issue with your corporate email account that is rejecting the emails from the TeamWherx™ sender email address. In this case you should contact your IT department or email service provider.

For Google Chrome, follow the below steps:

1. Navigate to Google Chrome settings.

2. Scroll down in the settings page until "Show advanced settings."

3. Select Privacy > Content settings

4. Scroll down and select "Allow all sites to show pop-ups" and Done
5. Close the settings window and run the report.

1. Select "Tools and Internet Options."
2. Go to the "Privacy" tab and uncheck
   Turn on "Pop-up Blocker" hit "Apply" and "OK".
3. Run the report.

1. Select "Menu" and "Options."
2. Select "Content" and uncheck "Block pop-up windows."
3. Close the "Options" window and run the report.