Towing companies have embraced technology to provide more efficient and reliable customer service. Learn how how technology has become a game-changer for towing companies, enhancing their operations and ultimately benefiting both drivers and stranded motorists.
Streamlined Dispatch Systems
Stranded motorists rely on towing companies to be as responsive and timely as possible. Dispatch software offers real-time monitoring and tracking of towing vehicles, making it easier to assign and route the closest available truck to a motorist’s location. This optimization significantly reduces response times and delivers prompt assistance to anxious customers. Customers also receive more accurate estimates of arrival times and live location updates.
GPS Tracking and Navigation
One of the most significant towing industry advancements is the integration of GPS tracking and navigation systems. Equipped with these tools, towing companies can virtually monitor and track their fleet locations to ensure drivers are operating within approved areas. GPS tracking also assists in theft prevention and recovery of stolen vehicles. Alerts can be triggered when vehicles are moved outside of approved work times and areas.
Digital Communication Tools
Effective communication is vital in the towing industry, especially during emergencies. Instant messaging platforms and integrated call systems enable office staff to reach dispersed drivers on-demand. Tow truck drivers and dispatchers can exchange critical information and updates instantly. Stranded motorists can also use these tools to access dispatchers and drivers. And, drivers can request assistance if they themselves experience an emergency. Quick and efficient communications build trust between towing companies, their customers, and their employees.
Vehicle Diagnostic Tools
Towing companies also benefit from advanced vehicle diagnostic tools. Maintenance and usage digital checklists help drivers note emerging issues with company trucks. Diagnostic scanners and software help drivers identify customers’ problems on-site. The tools save time and costs for both the operator and the customer.
Handset-Based Tracking Software
Keeping employees safe – especially during inclement weather and low visibility times – is paramount. Handset tracking software drives employee safety (and productivity) by monitoring employee locations, even outside of their assigned vehicles. This information is critical in case of an emergency involving an employee and assistance is immediately needed.
Digital Traffic Maps
As towing companies shred paperwork in the office, they also have successfully shredded paper maps on the road. Digital traffic maps now display real-time traffic patterns and show congestion, roadblocks, accidents, etc. Towing companies use this data to avoid areas and routes – helping them reach customers quicker and even prevent excessive fuel burn from idling.
Through these advancements, towing companies have been able to improve internal and external communications, protect valuable resources, and ultimately deliver a faster and better customer experience.